Tuning3D — Často kladené otázky

How long does it take to manufacture and ship my order?

Most products listed in our store are kept in stock, including more complex parts such as intake systems. We also try to keep the necessary materials and third-party components required for production readily available.

However, some less frequently ordered products may occasionally need to be manufactured after an order is placed. In most cases, your order will still be ready and shipped within a few days, with a standard maximum processing time of 7 days.

In rare cases, production may take longer — for example, if a specific material is temporarily unavailable from our supplier or if the product requires a component that we need to source separately, such as certain LED parts. In these situations, the delay can occasionally extend to 2–3 weeks.

All products shown as available in our store can still be ordered. If we expect your order to take longer than the standard 7-day processing time, we will contact you and let you know. If you do not hear from us, everything is proceeding normally.

Orders are most commonly shipped on Mondays and Fridays, although we also dispatch orders on other weekdays when possible.

Which countries do you ship to?

USA, EU, Canada, Japan.

How can I track my order?

Once your order has been shipped, you will receive shipping confirmation together with tracking information whenever tracked shipping is available.

What should I do if my package is lost or arrives damaged?

Please contact us as soon as possible at (tuning3d@seznam.cz) and include your order number. If the package or product arrived damaged, please also send photos of the damage and packaging. We will check the situation with the shipping provider and help find a solution.

What is your return policy?

If you would like to return a product, please contact us first. Every return request is handled individually and according to our current return policy.

Products must generally be returned in their original condition. Custom-made or specifically modified products may not be eligible for standard returns.

How do I submit a warranty or defect claim?

Contact us by email and include your order number, a description of the problem and preferably photos or a video showing the defect.

We will review the issue and determine the appropriate solution, such as replacement, repair or another form of resolution.

Are your products made to order or kept in stock?

Most Tuning3D products are made to order or produced in small batches.

This allows us to offer multiple colors, materials and product variants without keeping large quantities of every configuration in stock.

Are your products designed and manufactured by Tuning3D?

Yes.

Tuning3D products are independently designed, developed and manufactured by us in the Czech Republic.

Many products are developed and tested directly on real vehicles before being offered for sale.

What materials do you use for your products?

The material depends on the specific application.

We use materials including PLA, PETG, ABS, ASA, PC, TPU and engineering composites such as carbon-fiber or glass-fiber reinforced polymers.

For automotive parts exposed to higher temperatures or sunlight, materials such as ASA, ABS, PAHT-CF and other engineering-grade polymers are used where appropriate.

The material used for each product is specified on its product page.

Are your products resistant to heat and UV exposure?

Products intended for automotive exterior or engine-bay use are manufactured from materials selected specifically for the conditions in which the part will operate.

For example, ASA offers very good UV and temperature resistance, while technical materials such as PAHT-CF are used for more demanding applications.

Temperature and UV resistance therefore depend on the specific product and material.

Do your products require permanent modifications to my car?

Most Tuning3D products are designed to use existing mounting points and to require as little modification to the vehicle as possible.

Many products are completely reversible and require no drilling, cutting or permanent modification.

However, some specific products may require modification during installation. This will always be stated in the product description or installation instructions.

How do I know if a product is compatible with my vehicle?

Every product page includes information about compatible vehicle models, generations and model years.

Please check this information carefully before ordering.

If your vehicle has unusual equipment, aftermarket modifications or you are unsure about compatibility, contact us before purchasing and we will be happy to help.

Do you provide installation instructions?

Installation instructions are available for products where they are necessary.

Depending on the product, instructions may be provided as a PDF manual, video guide or directly in the product description.

If you have any problems during installation, you can also contact us for support.

Can I contact you before purchasing if I have questions?

Absolutely.

If you are unsure about compatibility, installation, available variants or anything else, feel free to contact us before placing your order.

We would rather answer your questions beforehand than have you order a product that is not suitable for your application.

Do you provide after-sales support?

Yes.

Support does not end when your order is delivered.

If you have questions about installation, compatibility or experience a problem with one of our products, contact us and we will try to help you find a solution.

Can I request a custom product or modification?

Yes.

Custom modifications and completely new products are possible.

Existing products can sometimes be modified for a specific application, and we also offer custom 3D printing.

If you have an idea for a product that does not currently exist in our store, feel free to contact us. If the project makes sense and is technically feasible, we may be able to develop it.

Why are your products more expensive than typical 3D printed parts?

Our products are not simply downloaded models printed on a hobby 3D printer.

They are independently designed and developed products that often go through multiple prototypes, testing and revisions before being released.

We use professional-grade printers, engineering materials and additional finishing processes where appropriate.

The price therefore reflects not only printing time and material, but also development, testing, equipment, finishing and support.

Will I have to pay import duties or taxes?

This depends on your destination country.

Orders delivered within the European Union normally have applicable taxes handled during the purchase process.

Customers outside the EU may be required to pay local import duties, VAT, customs fees or other charges when the shipment enters their country.

Any such charges are determined by local authorities and are normally the responsibility of the customer.

How long is the warranty on your products?

All products are covered by the applicable legal warranty and consumer protection requirements.

If a product develops a defect that you believe is related to manufacturing or material quality, contact us with your order information and a description of the problem.

Damage caused by incorrect installation, excessive force, incompatible components, modifications, accidents or improper use is not considered a manufacturing defect.